Does someone have to be at my home or office to accept my delivery?

For your security and protection, it’s best to have someone available to sign for your order between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays.

Our drivers' delivery routes change from day to day, so there is no way to determine the exact time your order will be delivered. If you’d like the driver to leave your shipment (on the front steps, for example), please fill out the Driver Release Agreement. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery centre and another attempt will be made.