If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets, eReaders, smart/cell phones and unopened drones within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24-hour inspection period prior to processing the refund. Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to a Staples retail store only. Personal information is to be removed from any item before returning it to the store.
If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required.
Software, Movies and Music Return Policy
Unopened boxed software, movies and music that we currently sell may be returned for a full refund within 30 days. Open or Electronic downloadable software, movies, music, headphones, earbuds, are not returnable or refundable.
Earplugs or ear protection that has been opened or used can not be returned or refunded.
If you ordered through our Web site, you can arrange to have us pick up your return—just call 877-360-8500. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.
All other return conditions still apply.