If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets, eReaders, smart/cell phones and unopened drones within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24-hour inspection period prior to processing the refund. Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to a Staples retail store only. Personal information is to be removed from any item before returning it to the store.
If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013 or that has had the software updated after September 18th, 2013, you will need to turn off the “activation lock” feature before returning the device. Personal information is to be removed from any item before returning it to the store.
If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required.
Software, Movies and Music Return Policy
Unopened boxed software, movies and music that we currently sell may be returned for a full refund within 30 days. Open or Electronic downloadable software, movies and musicis not returnable or refundable.
If you ordered through our Web site, you can arrange to have us pick up your return—just call 877-360-8500. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.
Holiday Returns Made Easy
For your convenience, any gift item purchased between November 1 and December 24, 2019 qualifies for our extended holiday return policy.
Computer and/or laptop purchases can be exchanged or returned until January 5, 2020 or for 14 days from the date of purchase, whichever is longer.
All other purchases can be exchanged or returned until January 5, 2020 or for 30 days from the date of purchase, whichever is longer.
All other return conditions still apply.