If you are not completely satisfied with your purchase, return it within 30 days (Please note that all computers, laptops, tablets, eReaders, smart/cell phones and unopened drones can only be returned within 14 days of purchase) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24-hour inspection period prior to processing the refund. Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to a Staples retail store only. Personal information is to be removed from any item before returning it to the store. Staples will not be responsible for any personal information left on an item when returned.
For Preferred Business Members, you get access to Preferred Perks which includes an extended double return window on your purchase from 30 days to 60 days, and 14 days for technology items stated above extended until 28 days. Please note that the return policy parameters mentioned above also apply for the double return window for Staples Preferred Members. Excludes extended holiday return policy.
If you are returning an iPhone/iPad/iPod, you must turn off the “activation lock” feature before returning the device. Personal information is to be removed from any item before returning the item.
If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified in some other manner, acceptable to Staples at its sole discretion. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required.
Software, Movies and Music Return Policy
Unopened boxed software, movies and music (in saleable condition) that we sell at time of return, may be returned for a full refund within 30 days or purchase. Open or Electronic downloadable software, movies and music are not returnable or refundable.
If you ordered through our Web site, you can arrange to have us pick up your return. Please contact us via Email or live chat. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.
Extended Holiday Return Policy
For items purchased between November 1st and December 24th, 2020, we’ll gladly provide you a refund or exchange on your purchases until January 16th,2021 or 14 to 30 days** from purchase date, whichever is longer
**See product specific return policies for more information
Please click HERE for our Covid-19 return policy updates
Ask for complete details by contacting Customer Service through Email or Live Chat.