If you're wondering why you didn't get your refund yet, it may be due to the processing time. It may vary from 1–10 business days depending on return method.
- Refunds on items returned to a Staples store will be processed within 1–3 business days
- Refunds on items picked up by a Staples driver and returned to a Staples fulfillment centre will be processed within 3–5 business days from the date of pick up
- Refunds on items returned by courier (Fedex, UPS, Purolator, etc) will be processed within 7–10 business days from the date of pick up
- Refunds that are the result of refusing a package at the door may take up to 10 business days from the day of the delivery attempt.
Note: MasterCard debit and Visa debit refunds may take longer -- approximately 21 days.