Q: How can I find my child’s class?
A: From the School Tools landing page, enter the name of your child’s school or teacher, and you may optionally select your city and province. You will start to see suggestions as you type. Hit the “Search” button when you’re ready and you will see the class search results page, just select your class, and you’re done!
Q: I can’t find my class. What do I do now?
A: After searching and refining by your child’s grade on the class search results page, you have two options if you still can’t find your class:
- Choose the default supply list that we provide, shown as “Not class specific.” This list of products has been selected by the experts at Staples based on the grade of your child.
- Alternately, request your school using the form at the bottom of the page. While this won’t immediately get you the supplies you need, it will ensure that we reach out to your school and let them know that you rely on Staples for school supplies.
Q: What’s the difference between Required, Suggested and Optional products on my class supplies list?
A: Your teacher has chosen the items they consider Required and Suggested; these items are included by default when you find your class. Your teacher may also label some items as Optional (typically items such as scissors or staplers); these items must be selected and chosen by you for purchase.
Note that everything that appears on your supply list is hand-picked by your teacher. No items are mandatory to purchase — even Required items may be removed. The decision to buy any items rests entirely with you.
Q: How does the ordering process work?
A: The process could not be easier. Just navigate to your list by entering the name of your school, teacher and city on the main School Tools page and select it from the search results. Choose the products you want and add them to your cart. Then, simply go through the regular Staples.ca checkout process! Your order will soon arrive based on your chosen delivery method.
Q: Can I add items not on the school list to my order?
A: Yes! You can add any of the over 200,000 products found on Staples.ca to your order, including laptops, printers and even office furniture — anything you or your child might need to get ready for back-to-school season. Please note that items not added through your teacher’s School Tools list are excluded from the "Buy More, Save More" discount.
Q: Are there shipping charges associated with the Staples School Tool program?
A: In most cases, shipping is free, and orders can be delivered within 2 to 3 business days. In the rare case that a delivery address is out of Staples’ typical delivery area, you will be informed of any additional charges during checkout.
Q: Is there a warranty on supplies I buy through Staples School Tools?
All school supplies sold through Staples School Tools come with a 1 school-year guarantee. Should any item fail prematurely or be unsatisfactory, we will replace that item throughout the entire school year. Satisfaction is guaranteed for schools and parents alike. If you have any problems at all, contact us at your local Staples store and we’ll fix it. Other non-school related items purchased are subject to Staples regular return policy.