All school supplies sold through Staples School Tools come with a 1 school-year guarantee. Should any item fail prematurely or be unsatisfactory, we will replace that item throughout the entire school year. Satisfaction is guaranteed for schools and parents alike. If you have any problems at all, contact us at your local Staples store or 1-800-STAPLES and we’ll fix it. Other non-school related items purchased are subject to Staples regular return policy.