The order will be delivered at your door alongside a doorbell signal or a knock. You can leave a comment on our driver's release form HERE and attach it to your door for them to leave it in a specific area around the house (within reason).
Apartment and Companies
The delivery person will ring up your intercom to be let in, and will leave the package in the lobby or at a receptionist. We recommend to retrieve your package as soon as possible.
If you chose to have your order delivered to the store (by clicking "Ship to Store" when at the checkout), the store will contact you via email the day they receive the order. Please bring a piece of ID with photo with you.
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses. We have engaged carriers that are able to visit remote areas and can accommodate delivery to almost any location within Canada.
What we would recommend as an alternative shipping method is to have your order sent to any of your local store. You can get more information on this process by clicking HERE.
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
Some remote centers have additional delivery charges and are excluded from the free Next Business Day delivery program. If we are unable to ship your order to a remote location, you will be notified by email.
Can I place an order on Staples.ca for delivery outside Canada?
The Staples.ca website offers delivery to addresses within Canada only. If you’d like to have your order delivered to another country, please click HERE. To view Staples in the United States, please click HERE.
Fedex - Purolator - DHL - Canada Post
Please note that we do have various shipping companies located within our stores that could assist you with this service. Please click HERE to see the list of the shipping companies they offer in store. For this service you will however need to be present in store. We recommend to contact your local store HERE to get more details on the costs.