When you purchase downloadable content, you should receive 2 emails:
Within 15 minutes: A confirmation email with the details of your purchase
Within 24 hours: An email with instructions on how to download your product
If you still haven't received the 2nd email after 24 hours and you checked your junkmail/spam folder, please contact us:
Click CONTACT US at the top right of our Help Centre or by clicking HERE
Click Help at the bottom right
Adobe Student/Teacher software
Please note that all Student & Teacher Edition of Adobe software require the user to validate their student/teacher status through https://www.adobe.com/go/edu-validate. Once you are validated, Adobe will provide you with a new product key which can be used to activate your Adobe product.
Delivery Address / Delivery Date
We are aware that there is currently an issue where certain downloadable purchases may show a delivery date or a delivery address. If your confirmation email shows the correct product, please dismiss the information you see in the delivery address/date field. You will receive the product by email within 24 hours.