Staples is committed to providing excellent service to all customers, including those with disabilities.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, Staples has developed a policy and process to ensure that persons with disabilities have equal access to goods and services at Staples, and that the service they receive is respectful of their dignity and independence.
Under our AODA Customer Service Policy, we will carry out, in the following areas, our commitment to customers with disabilities:
Staples associates communicate with people with disabilities in ways that take their disability into consideration. Staples provides training for all associates who communicate with customers to ensure they are knowledgeable in their interactions with people with disabilities, both face to face and via telephone. Staples offers multiple ways to communicate with customers.
- Assistance Devices
Staples is committed to serving people with disabilities who use assistance devices to obtain, use or benefit from our goods and services. Staples provides training to all associates to familiarize them with the types of assistance devices used by people with disabilities.
Staples is committed to verbally reviewing a bill of sale (receipt) at the time of sale and/or answering any questions a customer with a disability may have.
- Use of Service Animals and Support Persons
Staples welcomes people with disabilities who are accompanied by a support person or service animal. At no time will support persons or service animals be prevented from entering our premises. Staples provides training to all associates on how to interact with people with disabilities who are accompanied by a support person or service animal.
- Notice of Temporary Disruption
Staples provides notice to customers about any planned or unexpected disruption in the facilities or services used by people with disabilities, e.g., elevator. All notices meet the requirements of the AODA Customer Service Standard.
Staples is committed to meeting all associate training requirements under the AODA Customer Service Standard.
- Accessibility Feedback Process
Customers wishing to provide feedback on how Staples is meeting the needs of customers with disabilities may contact us:
- By emailing our Customer Care Group at Customer_service@staples.ca.
- By speaking to our chat agents by clicking the Help button at the bottom right.
- By speaking with a member of the store management team. Feedback can be offered in person or by calling the store directly. Click here to find a store.
- By mailing written feedback to: 6 Staples Avenue, Richmond Hill, Ontario, L4B 4W3. Attention: Corporate Human Resources Manager.
All feedback is reviewed and responded to within two business days.
A copy of the Staples AODA Customer Service Policy is available in an alternate format, upon request.