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What are your return & refund policies?
If you are not completely satisfied with your purchase, return it within 30 days (Please note tha...
I have some ideas for how to make Staples better. Who can...
We’re always looking for feedback about how we can improve our retail stores and staples.ca! Join...
FAQs - Additional help for parents
Q: How can I find my child’s class? A: From the School Tools landing page, enter the name of your...
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General Shipping Information
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FAQ
Manage Orders
My Order
- Why has my credit card been charged twice for my order?
- Why did I not receive an order confirmation email?
- How long do you keep my order status history?
- How do I get in touch with Staples if I have a problem with my order?
- How will I know whether my order has been approved for credit?
- What happens if there is a problem with my order?
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Place an Order
- I'm a Staples Preferred® customer. Can I make personal purchases online?
- If the Staples.ca Website crashes, what happens to my order?
- How do I check what's currently in my shopping cart?
- Can I place an item on hold without purchasing it?
- I tend to buy the same things. Can I create a list to avoid searching for them every time?
- Is there a difference between purchasing online versus in a Staples retail store?
Product Availability
Gifts and Gift Cards
Price Match
- Price Match
- Are quantities limited on Price Matched products?
- Are delivery charges included in the price match?
- Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
- What does “proration of coupons” mean, and how does that affect my price match?
- How do Staples coupons and rebates contribute to the Staples price match?
Air Miles
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Get In Touch
- I have some ideas for how to make Staples better. Who can I share them with?
- Store Hours of Operation
- I received excellent customer service and would like to recognize an associate. How do I do that?
- How do I find Staples on social media networks?
- I have a question about a Staples Center event. Where can I find more information?
- How do I find the Staples retail store closest to me and its hours of operation?
Website Assistance
School Tools
- FAQs - Additional help for parents
- Can I make a donation to my school along with my purchase?
- Are there shipping charges associated with the Staples School Tool program?
- Is there a warranty on supplies I buy through Staples School Tools?
- Help for teachers who have used Staples School Tools in the past
- FAQs - Additional help for teachers
