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Website Assistance

  • Who do I contact if I'm having problems with your Website?

Payment Information

  • Staples Credit Card - Information and Policies
  • Why does my credit card charge not match my order?

Coupons

  • Coupon Information and Policies

Misc

  • How do I contact customer service?
  • How do I check if an item is in stock in store or online?
  • Where can I have my order delivered?
  • Deal / Promotion / Rebate - Information and Policies
  • Buy Online, Pick-up In Store Orders - Information and Policies
  • Gift Card Information and Policies

Contest Rules & Regulations

  • Customer Feedback Sweepstakes Rules and Regulations

Staples Commercial Account FAQ

  • NEW Staples Commercial Invoice
  • Staples Commercial Account FAQ

Staples Preferred FAQ

  • Staples Preferred FAQ
  • Preferred Migration Onboarding Guide

Shipping & Delivery

  • How do I track an order?
  • Shipping & Delivery Policy

Shipping & Delivery FAQ

  • Why are some items missing from my order?
  • What are your delivery times?
  • Can I arrange for my delivery at a specific time?
  • Can I have an order shipped to the store, rather than my home or office?
  • How do I get a receipt or invoice for my online purchase?
  • I'm buying furniture. Can Staples assemble it for me?

Return & Refund

  • Price match information and policies
  • Return & Refund Policy
  • Self Serve Returns
  • Return an item or order

Return & Refund FAQ

  • I received the wrong item or order. What do I do?
  • How long will it take to process my refund?
  • My product arrived damaged. How can I get a replacement?

Inventory

  • What office chair should I buy?
  • Why should I buy Staples® brand products instead of other brand-name products?
  • How do I get notified when an out of stock item is available to order again?
  • Why can't I choose the colour of this item?
  • How do I submit reviews for products I've purchased on Staples.ca?

Print

  • Does the Preferred program offer Staples Print discounts?
  • I need printing services or assistance with a print order. Can Staples help?
  • Why can't I set up a Staples Print Tech Services appointment on Staples.ca?

Tech

  • Tech Services Support
  • What type of Tech and installation services does Staples offer?
  • Can someone assist me in setting up or fixing my computer?
  • Do I need to visit a store to get my device repaired or installed?

FAQ

  • What kind of services do you provide?
  • Does Staples offer any recycling services for used ink or toner cartridges or other products?
  • Can I purchase an Extended Service Plan for my business machine or computer?
  • How do I download the software I bought?
  • I'm a business customer. What are my options at Staples?
  • Can Staples help me ship a package?
  • See all 7 articles

Order Cancellation

  • Cancellation Request
  • Why was my item or order cancelled?

Order Confirmation

  • Why did I not receive an order confirmation email?

Place an Order

  • How do I place an order?
  • How do I add a coupon to my order?
  • Can I place an item on hold without purchasing it?
  • I tend to buy the same things. Can I create a list to avoid searching for them every time?
  • If the Staples.ca Website crashes, what happens to my order?
  • Can I send a gift to a friend or family without them seeing the price?

Warranty & Recall Information

  • 3M Canada Recall - Scotch™ Thermal Laminator TL1302
  • Pine-Sol® Product Recall
  • Jif® Product Recall
  • Fitbit Ionic Smartwatch Recall
  • Product Recalls

Privacy Policy

  • Privacy

Additional Policies

  • Print Connect Terms & Conditions
  • Child Labour Report - Attestation
  • Staples Protection Plans by Allstate Terms & Conditions
  • Website Access Agreement
  • Digital Receipts for In-Store Purchases
  • Tech Easy Terms & Conditions
  • See all 15 articles

School Tools

  • School Tools FAQs - Additional help for parents
  • School Tools FAQs - Additional help for teachers
  • What is the Staples School Tools Program?
  • What are the main reasons why schools and teachers take part in the School Tools program?
  • How do parents benefit from Staples School Tools?
  • What delivery options does Staples School Tools offer?
  • See all 14 articles

Events

  • Does Staples host any classes or educational events?

Create an Account

  • How do I create a Staples.ca account?

Reset Your Password

  • What if I forget or want to reset my password?

Update Account & Preferences

  • How do I close my Staples account?
  • How do I unsubscribe myself from getting emails or direct mail advertisement?
  • How do I update my personal information on my account?

Eco Fees

  • Why am I being charged an eco-fee?

Sales Tax

  • How do I apply for a tax-exempt account?

Payment Options

  • Can I get a discount if I order large quantities of an item?
  • Why was my coupon applied to multiple items or the wrong item?
  • What methods of payment does Staples accept?

Payment History

  • My order has been cancelled, but I still have a charge on my credit card?

Popular Articles

How do I contact customer service?

To contact Staples.ca customer service, see the methods below. For assistance with Staples Print,...

How do I track an order?

You can click HERE to track your staples.ca order.   Please note that for Staples Print orders, y...

Price match information and policies

WE WILL NOT BE UNDERSOLD! We price match almost everything we sell. The item must meet the follow...

Return & Refund Policy

Return Policy If you're not entirely satisfied with your purchase, you have 30 days from the date...

Self Serve Returns

If you placed an order on Staples.ca and wish to return an item on your order, please click HERE....

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