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School Tools FAQs - Additional help for parents

How can I find my child’s class list or class registry? From the school tool page for parents, en...

Most Popular Articles

  • How do I contact customer service?
  • Shipping & Delivery Policy
  • Price match information and policies
  • Return & Refund Policy
  • Self Serve Returns
  • How do I track an order?

Get In Touch

  • Hours of Operation - Stores and Customer Service

Website Assistance

  • Who do I contact if I'm having problems with your Website?

Coupons

  • Coupon Information and Policies

Misc

  • How do I check if an item is in stock in store or online?
  • Where can I have my order delivered?
  • Deal / Promotion / Rebate - Information and Policies
  • Buy Online, Pick-up In Store / Curbside Orders - Information and Policies
  • Staples Credit Card - Information and Policies
  • Gift Card Information and Policies

Contest Rules & Regulations

  • Customer Feedback Sweepstakes Rules and Regulations

Staples Commercial Account FAQ

  • NEW Staples Commercial Invoice
  • Staples Commercial Account FAQ

Staples Preferred FAQ

  • Staples Preferred FAQ
  • Preferred Website Migration FAQs
  • Staples Preferred - Order management
  • Staples Preferred - Managing your billing & shipping information
  • Staples Preferred - How to place an order
  • Staples Preferred - Key Ordering Features

Shipping & Delivery FAQ

  • Why are some items missing from my order?
  • What are your delivery times?
  • Can I arrange for my delivery at a specific time?
  • Can I have an order shipped to the store, rather than my home or office?
  • How do I get a receipt or invoice for my online purchase?
  • I'm buying furniture. Can Staples assemble it for me?

Return & Refund

  • Return an item or order

Return & Refund FAQ

  • I received the wrong item or order. What do I do?
  • How long will it take to process my refund?
  • My product arrived damaged. How can I get a replacement?

Inventory

  • Why should I buy Staples® brand products instead of other brand-name products?
  • How do I get notified when an out of stock item is available to order again?
  • Why can't I choose the colour of this item?
  • How do I submit reviews for products I've purchased on Staples.ca?

Print

  • Does the Preferred program offer Print & Marketing discounts?
  • I need printing services or assistance with a print order. Can Staples help?
  • Why can't I set up a Solutionshop Tech Services appointment on Staples.ca?

Tech

  • Tech Services Support
  • What type of Tech and installation services does Staples offer?
  • Can someone assist me in setting up or fixing my computer?
  • Do I need to visit a store to get my device repaired or installed?

FAQ

  • What kind of services do you provide?
  • Does Staples offer any recycling services for used ink or toner cartridges or other products?
  • Can I purchase an Extended Service Plan for my business machine or computer?
  • How do I download the software I bought?
  • I'm a business customer. What are my options at Staples?
  • Can Staples help me ship a package?
  • See all 7 articles

Order Cancellation

  • Can I cancel the order or change the information on it?
  • Why was my item or order cancelled?

Order Confirmation

  • Why did I not receive an order confirmation email?

Place an Order

  • How do I place an order?
  • How do I add a coupon to my order?
  • Can I place an item on hold without purchasing it?
  • I tend to buy the same things. Can I create a list to avoid searching for them every time?
  • If the Staples.ca Website crashes, what happens to my order?
  • Can I send a gift to a friend or family without them seeing the price?

Warranty & Recall Information

  • 3M Canada Recall - Scotch™ Thermal Laminator TL1302
  • Pine-Sol® Product Recall
  • Jif® Product Recall
  • Fitbit Ionic Smartwatch Recall
  • Product Recalls

Privacy Policy

  • Privacy

Additional Policies

  • Staples Easycare Plans Terms & Conditions
  • Website Access Agreement
  • Digital Receipts for In-Store Purchases
  • Tech Support Subscription Terms & Conditions
  • Accessibility Compliance
  • Standard Terms and Conditions – Smart Home Services and In-home Tech Services
  • See all 13 articles

School Tools

  • School Tools FAQs - Additional help for parents
  • School Tools FAQs - Additional help for teachers
  • What is the Staples School Tools Program?
  • What are the main reasons why schools and teachers take part in the School Tools program?
  • How do parents benefit from this program?
  • What delivery options does Staples School Tools offer?
  • See all 14 articles

Events

  • Does Staples host any classes or educational events?

Create an Account

  • How do I create a Staples.ca account?

Reset Your Password

  • What if I forget or want to reset my password?

Update Account & Preferences

  • How do I close my Staples account?
  • How do I unsubscribe myself from getting emails or direct mail advertisement?
  • How do I update my personal information on my account?

Eco Fees

  • Why am I being charged an eco-fee?

Sales Tax

  • How do I apply for a tax-exempt account?

Payment Options

  • Can I get a discount if I order large quantities of an item?
  • Why was my coupon applied to multiple items or the wrong item?
  • What methods of payment does Staples accept?

Payment History

  • Why does my credit card charge not match my order?
  • My order has been cancelled, but I still have a charge on my credit card?
  • Policies and Legal
  • Privacy Policy
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