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Popular Articles

Shipping Fees Changes

Effective immediately: Delivery is free within local trade areas on orders over $35; orders under...

School Tools FAQs - Additional help for parents

How can I find my child’s class list or class registry? From the school tool page for parents, en...

Top Articles

  • Shipping Fees Changes
  • Fitbit Ionic Smartwatch Recall
  • COVID-19 Update: February 24, 2022
  • Return & Refund Policy
  • Self Serve Returns
  • Track an Order

Order Management

  • Shipping Address
  • Gift with Purchase
  • Payment Information
  • Shop and Add Products
  • Create an Account and Sign In

Staples Commercial Account FAQ

  • NEW Staples Commercial Invoice
  • Staples Commercial Account FAQ

Staples Preferred FAQ

  • Staples Preferred - Order management
  • Staples Preferred - Managing your billing & shipping information
  • Staples Preferred - How to place an order
  • Staples Preferred - Key Ordering Features
  • Staples Preferred FAQ

Shipping & Delivery

  • Shipping & Delivery Policy

Shipping & Delivery FAQ

  • Why are some items missing from my order?
  • What are your delivery times?
  • Can I arrange for my delivery at a specific time?
  • Why was my item or order cancelled?
  • Can I have an order shipped to the store, rather than my home or office?
  • How do I get a receipt or invoice for my online purchase?

Return & Refund

  • I received the wrong item or order. What do I do?
  • Return an item or order

Return & Refund FAQ

  • How long will it take to process my refund?
  • My product arrived damaged. How can I get a replacement?
  • Are there any items that cannot be returned?

FAQ

  • Can I choose the colour of this item?
  • How do I get notified when an out of stock item is available to order again?
  • What type of Tech and installation services does Staples offer?
  • Tech Services Support
  • Can Staples help me ship a package?
  • I need printing services or assistance with a print order. Can Staples help?

Manage Orders

  • Can I cancel the order or change the information on it?

My Order

  • My order has been cancelled, but I still have a charge on my credit card?
  • Why did I not receive an order confirmation email?

Place an Order

  • How do I add a coupon to my order?
  • How do I place an order?
  • If the Staples.ca Website crashes, what happens to my order?
  • Can I place an item on hold without purchasing it?
  • I tend to buy the same things. Can I create a list to avoid searching for them every time?

Warranty & Recall Information

  • Product Recalls

Privacy Policy

  • Global Privacy Policy
  • Privacy

Additional Policies

  • Supplier Code of Conduct
  • Staples Professional and Preferred Privacy Notice
  • Mail-In Repair Services Terms & Conditions
  • Tech Support Subscription Terms & Conditions
  • Standard Terms and Conditions – Smart Home Services and In-home Tech Services
  • Staples Inc. Global Sustainability Policy

Gifts and Gift Cards

  • Can I send a gift to a friend or family without them seeing the price?

Price Match

  • Staples price match information and policies

School Tools

  • School Tools FAQs - Additional help for parents
  • What is the difference between Class List and Class Registry?
  • Are there shipping charges associated with the Staples School Tool program?
  • Can an item from the registry be sent directly to the teacher’s address?
  • Can I make a donation to my school along with my purchase?
  • School Tools FAQs - Additional help for teachers

Events

  • Does Staples host any classes or educational events?

Manage My Account

  • How do I close my Staples account?

Create an Account

  • How do I create a Staples.ca account?

Reset Your Password

  • What if I forget or want to reset my password?

Order History

  • Why does my credit card charge not match my order?

Update Account & Preferences

  • How do I unsubscribe myself from getting emails or direct mail advertisement?
  • How do I update my personal information on my account?

Eco Fees

  • Why am I being charged an eco-fee?

Sales Tax

  • How do I apply to have a tax-exempt account?

Payment Options

  • Can I get a discount if I order large quantities of an item?
  • Why was my coupon applied to multiple items or the wrong item?
  • What methods of payment does Staples.ca accept?

Misc

  • How do I check if an item is in stock in store or online?
  • Where can I have my order delivered?
  • Deal / Promotion / Rebate - Information and Policies
  • AIR MILES Information and Policies
  • Buy Online, Pick up in store / Curbside - Information and Policies
  • Staples Credit Card - Information and Policies

Contest Rules & Regulations

  • Customer Feedback Sweepstakes Rules and Regulations

Get In Touch

  • Hours of Operation - Stores and Customer Service

Website Assistance

  • Who do I contact if I'm having problems with your Website?

Coupons

  • Coupon Information and Policies
  • Policies and Legal
  • Privacy Policy
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