What are your return & refund policies?
If you are not completely satisfied with your purchase, return it within 30 days (Please note tha...
I have some ideas for how to make Staples better. Who can...
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General Shipping Information
Where is my stuff?
Shipping & Delivery Policy
- Can I arrange for my delivery at a specific time?
- When will my order be delivered?
- Can I place an order on Staples.ca for delivery outside Canada?
- Can I just pay the driver for my order?
- Can I pick up my order at the store, rather than have it delivered to my home or office?
- I live right near a Staples retail store. Can they just deliver my order?
Buy Online Pickup In Store
Manage My Account
Create an Account
Reset Your Password
Staples Credit Card
Update Account & Preferences
- Why has my credit card been charged twice for my order?
- Why did I not receive an order confirmation email?
- How long do you keep my order status history?
- How do I get in touch with Staples if I have a problem with my order?
- How will I know whether my order has been approved for credit?
- What happens if there is a problem with my order?
Place an Order
- I'm a Staples Preferred® customer. Can I make personal purchases online?
- If the Staples.ca Website crashes, what happens to my order?
- How do I check what's currently in my shopping cart?
- Can I place an item on hold without purchasing it?
- I tend to buy the same things. Can I create a list to avoid searching for them every time?
- Are there any options for making a purchase via a mobile device?
Gifts and Giftcards
- Are quantities limited on Price Matched products?
- Are delivery charges included in the price match?
- Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
- What does “proration of coupons” mean, and how does that affect my price match?
- How do Staples coupons and rebates contribute to the Staples price match?
- Are there any items and services that aren't available for price match?
Offers, Deals & Promotions
Get In Touch
- I have some ideas for how to make Staples better. Who can I share them with?
- Store Hours of Operation
- I received excellent customer service and would like to recognize an associate. How do I do that?
- How do I find Staples on social media networks?
- I have a question about a Staples Center event. Where can I find more information?
- How do I find the Staples® retail store closest to my home or office?