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- How do I contact customer service?
- How do I check if an item is in stock in store or online?
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- Deal / Promotion / Rebate - Information and Policies
- Buy Online, Pick-up In Store / Curbside Orders - Information and Policies
- Staples Credit Card - Information and Policies See all 7 articles
Contest Rules & Regulations
Staples Commercial Account FAQ
Staples Preferred FAQ
Shipping & Delivery
Shipping & Delivery FAQ
- Why are some items missing from my order?
- What are your delivery times?
- Can I arrange for my delivery at a specific time?
- Can I have an order shipped to the store, rather than my home or office?
- How do I get a receipt or invoice for my online purchase?
- I'm buying furniture. Can Staples assemble it for me?
Return & Refund
Return & Refund FAQ
- What kind of services do you provide?
- Does Staples offer any recycling services for used ink or toner cartridges or other products?
- Can I purchase an Extended Service Plan for my business machine or computer?
- How do I download the software I bought?
- I'm a business customer. What are my options at Staples?
- Can Staples help me ship a package? See all 7 articles
Place an Order
- How do I place an order?
- How do I add a coupon to my order?
- Can I place an item on hold without purchasing it?
- I tend to buy the same things. Can I create a list to avoid searching for them every time?
- If the Staples.ca Website crashes, what happens to my order?
- Can I send a gift to a friend or family without them seeing the price?
Warranty & Recall Information
- School Tools FAQs - Additional help for parents
- School Tools FAQs - Additional help for teachers
- What is the Staples School Tools Program?
- What are the main reasons why schools and teachers take part in the School Tools program?
- How do parents benefit from this program?
- What delivery options does Staples School Tools offer? See all 14 articles
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How do I contact customer service?
PhoneIf you want to talk to someone, you can speak to a customer service agent with our phone num...
How do I track an order?
You can click HERE to track your staples.ca order. Please note that for Print & Marketing orders,...
Price match information and policies
WE WILL NOT BE UNDERSOLD! We price match almost everything we sell. The item must meet the follow...
Return & Refund Policy
Return Policy If not completely satisfied with your purchase, you have 30 days to initiate a retu...
Self Serve Returns
If you placed an order on Staples.ca and wish to return an item on your order, please click HERE....
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