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Updates
General Shipping Information
Where is my stuff?
Tracking Information
Shipping & Delivery Policy
- Can I arrange for my delivery at a specific time?
- When will my order be delivered?
- Can I place an order on Staples.ca for delivery outside Canada?
- Can I just pay the driver for my order?
- Can I pick up my order at the store, rather than have it delivered to my home or office?
- I live right near a Staples retail store. Can they just deliver my order?
Furniture Delivery
Buy Online Pickup In Store
Manage My Account
Create an Account
Reset Your Password
Order History
Staples Credit Card
Update Account & Preferences
Returns
Refunds
FAQ
Manage Orders
My Order
- Why has my credit card been charged twice for my order?
- Why did I not receive an order confirmation email?
- How long do you keep my order status history?
- How do I get in touch with Staples if I have a problem with my order?
- How will I know whether my order has been approved for credit?
- What happens if there is a problem with my order?
Secure Checkout
Place an Order
- I'm a Staples Preferred® customer. Can I make personal purchases online?
- If the Staples.ca Website crashes, what happens to my order?
- How do I check what's currently in my shopping cart?
- Can I place an item on hold without purchasing it?
- I tend to buy the same things. Can I create a list to avoid searching for them every time?
- Are there any options for making a purchase via a mobile device?
Product Availability
Gifts and Giftcards
Price Match
- Are quantities limited on Price Matched products?
- Are delivery charges included in the price match?
- Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
- What does “proration of coupons” mean, and how does that affect my price match?
- How do Staples coupons and rebates contribute to the Staples price match?
- Are there any items and services that aren't available for price match?
Air Miles
Offers, Deals & Promotions
Eco Fees
Sales Tax
Payment Options
Get In Touch
- I have some ideas for how to make Staples better. Who can I share them with?
- Store Hours of Operation
- I received excellent customer service and would like to recognize an associate. How do I do that?
- How do I find Staples on social media networks?
- I have a question about a Staples Center event. Where can I find more information?
- How do I find the Staples® retail store closest to my home or office?
