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Popular Articles

What are your return & refund policies?

Return Policy If you are not completely satisfied with your purchase, return it within 30 days (P...

I have some ideas for how to make Staples better. Who can...

We’re always looking for feedback about how we can improve our retail stores and staples.ca! Join...

FAQs - Additional help for parents

Q: How can I find my child’s class? A: From the School Tools landing page, enter the name of your...

Updates

  • COVID-19 Update: January 23, 2021
  • Manitoba Essential and Non-Essential Items, December 2020

General Shipping Information

  • I won't be available to accept my delivery can I choose to have my package left at my door?
  • Can I have my order shipped to a PO Box?
  • Do you ship to remote locations?
  • What does it mean when I'm told my order is processing, shipped, item(s) not available, cancelled or is shipping from store?

Where is my stuff?

  • Why are some items missing from my order ?
  • Product Availability
  • Why was my order/item cancelled?
  • What should I do if my missing item shows as delivered?

Tracking Information

  • How can I track my package?
  • What do I do if I forget my UPS tracking number?

Shipping & Delivery Policy

  • Can I arrange for my delivery at a specific time?
  • When will my order be delivered?
  • Driver Release Agreement
  • Delivery
  • Can I place an order on Staples.ca for delivery outside Canada?
  • Can I just pay the driver for my order?

Furniture Delivery

  • When will my furniture order be delivered?
  • I'm buying furniture. Can Staples assemble it for me?

Buy Online Pickup In Store

  • How does Buy Online, Pick Up In Store (BOPIS) work?
  • Can someone else pick up my BOPIS order?
  • What happens to my order if it’s not picked up within five days?

Manage My Account

  • How do I manage my credit card and billing information?

Create an Account

  • How do I create a Staples.ca account?
  • Why should I sign up for a Staples.ca account?

Reset Your Password

  • What makes a good password?
  • What if I forget or want to reset my password?

Order History

  • Why is the order history on my Web site account different from what's on my credit card statement?

Staples Credit Card

  • Can I pay my Staples Credit Card bill online?
  • When will my Staples Credit Card be billed?
  • If I have a Staples Credit Card, is the number on the card the same as my customer account number?
  • Does Staples offer a credit card or any credit services?

Update Account & Preferences

  • Can I "link" my Staples customer numbers together?
  • How do I unsubscribe or remove myself from receiving Staples direct mailings?
  • How do I unsubscribe or remove myself from receiving Staples email offers?
  • How do I update my delivery address, credit card or other account information?

Returns

  • What are your return & refund policies?
  • My product arrived damaged. How can I get a replacement?
  • How do I return an item?
  • Are there any items that cannot be returned?

Refunds

  • How long will it take to process my refund?

FAQ

  • How do I create and order business cards?
  • What type of Tech and installation services does Staples offer?
  • Tech Services Support
  • Can Staples help me ship a package?
  • Why can't I track my Print & Marketing order on Staples.ca?
  • I need printing services. Can Staples help?

Manage Orders

  • How will I receive an invoice for my order?
  • Can I change my order information?
  • Can I cancel an item/order?
  • What if I placed my order with the incorrect shipping address. What should I do?

My Order

  • Activating my Staples Gift Card
  • My order has been cancelled, but I still have a charge on my credit card?
  • Why has my credit card been charged twice for my order?
  • Why did I not receive an order confirmation email?
  • How long do you keep my order status history?
  • How do I get in touch with Staples if I have a problem with my order?

Secure Checkout

  • Why does Staples ask for my Credit Card ID Number?

Place an Order

  • I'm a Staples Preferred® customer. Can I make personal purchases online?
  • If the Staples.ca Website crashes, what happens to my order?
  • How do I check what's currently in my shopping cart?
  • Can I place an item on hold without purchasing it?
  • I tend to buy the same things. Can I create a list to avoid searching for them every time?
  • I would prefer to order over the phone. Is there a number I can call?

Product Availability

  • What if I notice a product error on Staples.ca?
  • How do I check if an item is available in a Staples retail store?
  • What if an item I want to buy is out of stock?
  • When I place an order with Staples.ca, how will I know whether an item is in stock?

Gifts and Gift Cards

  • What if I lose my Gift Card?
  • Why can't I use a Staples Gift Card online?
  • Where can I use my Staples Gift Card?
  • How do I buy Staples Gift Cards?
  • Can I send an order to someone as a gift, and make sure the price doesn't show up on the packing slip?
  • Does Staples offer any gift-giving options?

Price Match

  • Price Match
  • Are quantities limited on Price Matched products?
  • Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
  • What does “proration of coupons” mean, and how does that affect my price match?
  • How do Staples coupons and rebates contribute to the Staples price match?
  • Are there any items and services that aren't available for price match?

Air Miles

  • How do I use my AIR MILES Collector Card when I place an order online?
  • How does the AIR MILES program work?

Offers, Deals & Promotions

  • How do I find out when a coupon, deal, promotion or offer ends?
  • Is there a way to get email updates about special deals and offers?
  • Where can I find out about current promotions, offers and discounts?

Eco Fees

  • If the item purchased is returned, will the eco-fee be reimbursed?
  • Why am I being charged an eco-fee?

Sales Tax

  • How do I set up tax-exemption?
  • I'm an Indigenous Peoples Status tax-exempt customer. Will there be tax on my bill?
  • How do I obtain a Staples tax-exempt customer number?
  • How is sales tax calculated?

Payment Options

  • Can I get a discount if I order large quantities of an item?
  • I used a coupon on my order. Why was it applied to multiple items?
  • How many coupons can I use at one time?
  • How do I redeem a coupon on Staples.ca?
  • What methods of payment does Staples.ca accept?

Contest Rules & Regulations

  • Customer Feedback Sweepstakes Rules and Regulations

Get In Touch

  • I have some ideas for how to make Staples better. Who can I share them with?
  • Store Hours of Operation
  • I received excellent customer service and would like to recognize an associate. How do I do that?
  • How do I find Staples on social media networks?
  • I have a question about a Staples Center event. Where can I find more information?
  • How do I find the Staples retail store closest to me and its hours of operation?

Website Assistance

  • What are "cookies," and how do they affect me?
  • Who do I contact if I'm having problems with your Website?

School Tools

  • FAQs - Additional help for parents
  • Can I make a donation to my school along with my purchase?
  • Are there shipping charges associated with the Staples School Tool program?
  • Is there a warranty on supplies I buy through Staples School Tools?
  • Help for teachers who have used Staples School Tools in the past
  • FAQs - Additional help for teachers

Events

  • Does Staples host any classes or educational events?

Education

  • Where can I find tips, insights and other helpful resources?

Warranty & Recall Information

  • Product Recalls
  • What do I do if a product I bought has been recalled?
  • How can I obtain product recall information?
  • How can I obtain manufacturer's product warranty information?

Privacy Policy

  • Privacy Resource Centre
  • Global Privacy Policy
  • Privacy

Additional Policies

  • Mail-In Repair Services Terms & Conditions
  • Tech Support Subscription Terms & Conditions
  • Standard Terms and Conditions – Smart Home Services and In-home Tech Services
  • Staples Inc. Global Sustainability Policy
  • Copyright
  • Product Reviews Terms of Use
  • Policies and Legal
  • Privacy Policy
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© 2020. Staples Canada ULC, All Rights Reserved. This Website is intended only for use by Canadian residents. See our Delivery Policy for full details.
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