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Contest Rules & Regulations
Staples Commercial Account FAQ
Staples Preferred FAQ
Shipping & Delivery
Shipping & Delivery FAQ
- Why are some items missing from my order?
- What are your delivery times?
- Can I arrange for my delivery at a specific time?
- Can I have an order shipped to the store, rather than my home or office?
- How do I get a receipt or invoice for my online purchase?
- I'm buying furniture. Can Staples assemble it for me?
Return & Refund
Return & Refund FAQ
- What kind of services do you provide?
- Does Staples offer any recycling services for used ink or toner cartridges or other products?
- Can I purchase an Extended Service Plan for my business machine or computer?
- How do I download the software I bought?
- I'm a business customer. What are my options at Staples?
- Can Staples help me ship a package? See all 7 articles
Place an Order
- How do I place an order?
- How do I add a coupon to my order?
- Can I place an item on hold without purchasing it?
- I tend to buy the same things. Can I create a list to avoid searching for them every time?
- If the Staples.ca Website crashes, what happens to my order?
- Can I send a gift to a friend or family without them seeing the price?
Warranty & Recall Information
- School Tools FAQs - Additional help for parents
- School Tools FAQs - Additional help for teachers
- What is the Staples School Tools Program?
- What are the main reasons why schools and teachers take part in the School Tools program?
- How do parents benefit from Staples School Tools?
- What delivery options does Staples School Tools offer? See all 14 articles
Create an Account
Reset Your Password
Update Account & Preferences
How do I contact customer service?
Due to higher than expected volumes, customer support responses may be delayed, we apologize for ...
How do I track an order?
You can click HERE to track your staples.ca order. Please note that for Print & Marketing orders,...
Price match information and policies
WE WILL NOT BE UNDERSOLD! We price match almost everything we sell. The item must meet the follow...
Return & Refund Policy
Return Policy If you're not entirely satisfied with your purchase, you have 30 days from the date...
Self Serve Returns
If you placed an order on Staples.ca and wish to return an item on your order, please click HERE....