How do I return or exchange something I've ordered online?
You can bring your item to any Staples retail store, even if you ordered it online or by catalogu...
What are your return & refund policies?
If you are not completely satisfied with your purchase, return it within 30 days (computers, lapt...
I have some ideas for how to make Staples better. Who can...
We’re always looking for feedback! Join our Research Panel and help us shape the future of Staple...
- How do I return or exchange something I've ordered online?
- What are your return & refund policies?
- Can Staples help me ship a package?
- Why can't I track my Print & Marketing order on Staples.ca?
- I need printing services. Can Staples help?
- Why can't I set up an EasyTech tech services appointment on Staples.ca?
Shipping & Delivery Policy
- What happens if my item arrives and it was defective?
- Can I place an order on Staples.ca for delivery outside Canada?
- Can I just pay the driver for my order?
- Why do I have to notify American Express if I want my order shipped to a different address?
- If I buy something online, can I pick it up in the store, rather than have it delivered to my home or office?
- I live right near a Staples retail store. Can they just deliver my order?
Shipping & Delivery Status
Gifts and Giftcards
- Are quantities limited on Price Matched products?
- Are delivery charges included in the price match?
- Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
- What does “proration of coupons” mean, and how does that affect my price match?
- How do Staples coupons and rebates contribute to the Staples price match?
- Are there any items and services that aren't available for price match?
Offers, Deals & Promotions
Get In Touch
- I have some ideas for how to make Staples better. Who can I share them with?
- I received excellent customer service and would like to recognize an associate. How do I do that?
- How do I find Staples on social media networks?
- I have a question about a Staples Center event. Where can I find more information?
- How do I find the Staples® retail store closest to my home or office?
- I can't find the answer to my question on Staples.ca. Is there another way to get the help I need?