How do I return or exchange something I've ordered online?
You can bring your item to any Staples retail store, even if you ordered it online or by catalogu...
What are your return & refund policies?
If you are not completely satisfied with your purchase, return it within 30 days (computers, lapt...
I have some ideas for how to make Staples better. Who can...
We’re always looking for feedback! Join our Research Panel and help us shape the future of Staple...
Holiday Return Policy
Gift items purchased between November 1 and December 24 of the year qualify for Staples extended ...
General Shipping Information
Where is my stuff?
Shipping Rates and Times
Shipping & Delivery Policy
- What happens if my item arrives and it was defective?
- Can I just pay the driver for my order?
- If I buy something online, can I pick it up in the store, rather than have it delivered to my home or office?
- I live right near a Staples retail store. Can they just deliver my order?
- Where will my order be delivered?
- Can I order multiple items at the same time but have them shipped separately?
Shipping & Delivery Status
Buy Online Pickup In Store
Manage My Account
- How do I return or exchange something I've ordered online?
- What are your return & refund policies?
- Can Staples help me ship a package?
- Why can't I track my Print & Marketing order on Staples.ca?
- I need printing services. Can Staples help?
- Why can't I set up an EasyTech tech services appointment on Staples.ca?
Gifts and Giftcards
- Are quantities limited on Price Matched products?
- Are delivery charges included in the price match?
- Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
- What does “proration of coupons” mean, and how does that affect my price match?
- How do Staples coupons and rebates contribute to the Staples price match?
- Are there any items and services that aren't available for price match?
Offers, Deals & Promotions
Get In Touch
- I have some ideas for how to make Staples better. Who can I share them with?
- I received excellent customer service and would like to recognize an associate. How do I do that?
- How do I find Staples on social media networks?
- I have a question about a Staples Center event. Where can I find more information?
- How do I find the Staples® retail store closest to my home or office?
- I can't find the answer to my question on Staples.ca. Is there another way to get the help I need?