If you're wondering why you didn't get your refund yet, it may be due to the processing time. It may vary from 1–10 business days depending on return method.
- Store Returns: Refunds on items returned to a Staples store will be processed within 1 to 3 business days
- Pick-up Returns: Items picked up and returned by our courriers can take up to 10 business days to be refunded
- Order Refusal: Refunds that are the result of refusing a package at the door may take up to 10 business days from the day of the delivery attempt.
- Adjustments: Refunds due to an adjustment made on your order (credits, taxes, delivery fees, price matches, or associate discount) will take between 3 to 5 business days. For customers with a Staples Commercial Account, the refund is immediately displayed on the customer's online portal.
MasterCard debit and Visa debit refunds may take longer -- approximately 21 business days.
For Paypal see HERE.
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