Coupon Information and Policies

How do I add a coupon on Staples.ca?

Monetary value

1. Click on your cart in the top right-hand corner
2. Click the "Checkout" button at the right side of the page
3. Fill out Shipping information
4. Click "Proceed to Payment"
5. Enter coupon in the "Enter Coupon Code" field
6. Click "Apply"
7. If you wish to continue shopping simply click " continue shopping" in the top left or "Place Order" if you done with your shopping.

Free Gift Coupons

1. Add items totaling the coupon's minimum purchase requirement to your cart
2. Add the free gift to your cart (refer to the free gift's item number to locate it using search)
3. Click on your cart in the top right hand corner
4. Click the "Checkout" button at the right side of the page
5. Fill out Shipping information
6. Click "Proceed to Payment"
7. Enter coupon in the  "Enter Coupon Code" field
8. Click "Apply"
9. If you wish to continue shopping simply click " continue shopping" in the top left or "Place Order" if you done with your shopping.

Important Restrictions

• Only 1 coupon can be used per order
• Coupons are not transferable
• Coupons may only be used once and cannot be used on subsequent orders
• Coupon should be applied to the order at the time of purchase
• Please observe the coupon limits. Minimum purchase requirement for Dollars off/Free item must be met with purchases to which no other instant savings offer applies.
• Any form of monetary value items cannot contribute towards the coupon's required minimum purchase cost. The following are examples of items which will not contribute to the minimum requirement:
  • Gift cards
  • Postal Stamps
  • Phone Cards
• Not valid on Bose® products, services, business service provider or custom-printing service provider websites, gift cards, dining/activities/getaway packages, phone cards, or postage stamps
• Tax and delivery are not included in calculating minimum purchase requirement
• Staples does not accept competitor, manufacturer or any other third-party coupons
• Void where prohibited
• No cash or credit back
• Expired coupons are not valid
• Coupons are not valid on previous purchases
• Not all coupons can be used in the store, through the catalogue or on Staples.ca. Please see coupons for details
• We reserve the right to charge credit cards for the amount of the coupon

Definitions

• "Dollars off" coupons provide a general discount on your order total
• "Product specific" coupons provide a discount on a specific product

Staples.ca reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.ca also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system doesn’t accept your coupon code and you believe you hold a valid coupon, please contact via EMAIL or by clicking on the Help button at the bottom right to speak to a chat agent.

How do I find out when a coupon, deal, promotion or offer ends?

The expiration date for any coupon, deal, promotion or offer will always be clearly explained in the fine prints. Prices found in the weekly flyer are only good for the week specified, unless otherwise noted -- please click HERE to gain access to the weekly flyer.

If you do not see this information, can you please contact us HERE or via chat by clicking HELP at the bottom right, and please provide us with the email or a photo of the coupon so we can look further into this. You can also reach out to us by phone at 1888-STAPLES (782-7537).

How do Staples coupons and rebates contribute to the Staples price match?

All coupons and rebates (including Staples dollars off, gift checks, and mail-in rebates, and instant savings) are deducted from the price of the Staples product when calculating a price match.

When calculating a price match, we’ll deduct any available Staples coupons and/or Staples Rebates (dollars off, instant savings, and mail-in rebate) from the Staples price to arrive at a net price. For example, if you buy an item from us for $200, and there is a $20 instant savings, the net price is $180. If another company’s price is $180 or more, the price match will not be approved as the Staples price is equivalent or better. Another example: If you buy an item from us for $159 and you have a coupon for $25 off a $100 order, as well as a $20 mail-in rebate, the net price is $114. If another company’s price is $110, your price match savings would be $4.

I used a coupon on my order. Why was it applied to multiple items?

The coupon is normally applied to the main shipment, so this may result in seeming like the coupon was not applied properly when there are multiple shipments on your order. Once all items are delivered, the total charge(s) you should see on your method of payment should reflect the correct final amount.

Keep in mind that we apply the taxes after a coupon has been added.

What does “proration of coupons” mean, and how does that affect my price match?

Proration of coupons means that the dollars-off coupons (e.g., Staples coupons, rewards, gift checks) are proportionally deducted from the prices of items in an order.

The prorated discount from all coupons on the order will be used when calculating Staples’ price. The application of coupons can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.