Shipping & Delivery

Shipping & Delivery Policy

• What happens if my item arrives and it was defective?
• Can I place an order on Staples.ca for delivery outside Canada?
• Can I just pay the driver for my order?
• Why do I have to notify American Express if I want my order shipped to a different address?
• If I buy something online, can I pick it up in the store, rather than have it delivered to my home or office?
• I live right near a Staples retail store. Can they just deliver my order?

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Furniture Delivery

• When will my furniture order be delivered?
• I'm buying furniture. Can Staples assemble it for me?

Delivery Timing

• Do I have to wait at my house or office all day for my delivery?
• What time can I expect my order to be delivered?
• Can I get my order delivered today?
• How long will it take for my order to be delivered?
• Can I specify a delivery date/time for my order?
• Can I get my orders to arrive before Dec 25th?

Shipping & Delivery Status

• What do I do if I forget my UPS tracking number?
• What if I don't receive my order by the scheduled delivery date?
• I won't be available to accept my delivery. What do I do?
• What does it mean when I'm told my order is processing, shipped, item(s) not available, cancelled or is shipping from store?