Replacement Parts, Repair Services, and Maintenance Information
Staples/Bureau en Gros does not guarantee the availability of repair services, replacement parts, or maintenance information for products it sells. This includes, without limitation, electronics and technology products (such as computers, laptops, tablets, cell phones, video game consoles), home appliances, and any other goods that may require maintenance during their lifespan.
The availability of any repair services, replacement parts, or maintenance information is determined solely by the manufacturer and may vary by product. Customers seeking assistance with repairs, replacement parts, or maintenance are encouraged to contact the product manufacturer directly.
Where such information is made available by the applicable manufacturer, Staples/Bureau en Gros will post hyperlinks to manufacturer information relating to repair services, replacement parts, and maintenance as an additional resource for customers. Staples/Bureau en Gros encourages customers to consult the applicable manufacturer’s website for the most accurate and up-to-date product information.
Please check the manufacturer links below for more information:
- Acer
- Apple
- Asus
- Beats by Dre
- Bissell
- Brother
- Canon
- Copernicus Educational Products
- Creality Wiki
- DeLonghi
- Dlink
- Dymo
- Epson
- EXPO
- Fiskars
- Garmin
- Hirsh Steel Works
- House of Marley
- HP
- JBL
- Jura
- Keurig
- Lenovo
- LG
- logitech
- Marathon Watches
- Motionwise
- MSI
- Nespresso
- Ninja
- OM Systems
- Panasonic
- Samsung
- Sharpie
- SkullCandy
- Sony
- Soda Stream
Legal Warranty of Good Working Order
Please review the information below about the legal warranty of good working order pursuant to Bill 29: An Act to protect consumers from planned obsolescence and promote the durability, repair and maintenance of goods that applies to certain products as of October 5, 2026.
NOTICE CONCERNING LEGAL WARRANTIES
| The Act requires the manufacturer and the merchant to warrant the good working order of the goods for [3/4/5/6, depending on the nature of good] years from the delivery of the goods. The warranty is free of charge. |
| The merchant is required to read you the above text [this disclosure is not required for contracts concluded online]. |
| In the event of malfunction of the goods during the warranty, contact the manufacturer and/or the merchant. They are required to repair the goods free of charge. |
|
The warranty is automatically granted by the Consumer Protection Act. |
For more information on the warranties, go to the website of the Office de la protection du consommateur at Québec.ca/garanties-consommateur.