For in-store purchases, Staples offers the option to receive an electronic copy of your receipt emailed directly to you. Simply provide your email address at the time of purchase and wait for your Digital Receipt to arrive (usually within 24 hours).
Digital Receipt copies
Digital Receipts cannot be resent. Please ensure that you keep your paper receipt until receiving your digital copy.
If you no longer have your physical receipt and wish to return an item, please contact the Staples Store you made your purchase at, and they will attempt to reprint your receipt.
Initial Digital Receipt never received
If you asked for a Digital Receipt and never received it, please check to ensure that the email from Staples.eReceipt@staples.ca has not been blocked by your spam or junk mail filter.
Accessing your Digital Receipts
When you receive your Digital Receipt, be sure to save a copy so you can access it at any time.
Easycare claims
Digital Receipts are treated exactly like standard printed receipts when making a claim on an Easycare Service Plan. Simply contact the Staples Call Centre at 1-888-723-3444 and your request will be expedited.
Returns or exchanges
Digital Receipts are treated exactly like a standard printed receipt when processing a return or exchange.
Wrong email originally provided
Unfortunately Digital Receipts cannot be resent. Please ensure to hold on to your paper receipt. The next time you make a purchase in-store you will be able to provide a new email address for your Digital Receipt.
Emails requirements when making purchases
In order to help protect your privacy, we do not retain email addresses for the purpose of sending future Digital Receipts.
The original store is now closed
If the original store where you made your purchased is now closed, please reach out to us by sending an email to the following:
- English - customer_service@staples.ca
- French - service_clientele@staples.ca
We will require a bank statement or credit card statement that provides
- the date of the purchase
- the amount of the purchase
- Do not provide your credit card number.