For in-store purchases, Staples offers the option to receive an electronic copy of your receipt emailed directly to you. Simply provide your email address at the time of purchase and wait for your Digital Receipt to arrive (usually within 24 hours).
Can I get another copy of my Digital Receipt?
Digital Receipts cannot be resent. Please ensure that you keep your paper receipt until receiving your digital copy.
If you no longer have your physical receipt and wish to return an item, please contact the Staples Store you made your purchase at, and they will attempt to reprint your receipt.
I asked for a Digital Receipt and never received it. What do I do?
Please check to ensure that the email from Staples.eReceipt@staples.ca has not been blocked by your spam or junk mail filter.
Do I have access to my Digital Receipts at any time?
When you receive your Digital Receipt, be sure to save a copy so you can access it at any time.
Can I use my Digital Receipt to submit a claim on an Easycare Service Plan?
Yes. Digital Receipts are treated exactly like standard printed receipts when making a claim on an Easycare Service Plan. Simply contact the Staples Call Centre at 1-888-723-3444 and your request will be expedited.
Can I use my Digital Receipt to return or exchange items?
Yes. Digital Receipts are treated exactly like a standard printed receipt when processing a return or exchange.
I provided the wrong email address in the store for my Digital Receipt. What do I do?
Unfortunately Digital Receipts cannot be resent. Please ensure to hold on to your paper receipt. The next time you make a purchase in-store you will be able to provide a new email address for your Digital Receipt.
Do I need to provide my email address for every purchase I make?
Yes. In order to help protect your privacy, we do not retain email addresses for the purpose of sending future Digital Receipts.
The store location where I bought an item is now closed. How can I get a receipt?
Please reach out to us by sending an email to the following:
We will require a bank statement or credit card statement that provides
- the date of the purchase
- the amount of the purchase
Important: Do not provide your credit card number. Receipts are not available for cash purchases. They are not traceable.