Placing & Managing Orders

Manage Orders

• Can I change my order information?
• Can I cancel an item/order?
• What if I placed my order with the incorrect shipping address. What should I do?

My Order

• Activating my Staples Gift Card
• My order has been cancelled, but I still have a charge on my credit card?
• Why has my credit card been charged twice for my order?
• Why did I not receive an order confirmation email?
• How long do you keep my order status history?
• How do I get in touch with Staples if I have a problem with my order?

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Secure Checkout

• Why does Staples ask for my Credit Card ID Number?

Place an Order

• I'm a Staples Preferred® customer. Can I make personal purchases online?
• If the Staples.ca Website crashes, what happens to my order?
• How do I check what's currently in my shopping cart?
• Can I place an item on hold without purchasing it?
• I tend to buy the same things. Can I create a list to avoid searching for them every time?
• Is there a difference between purchasing online versus in a Staples retail store?

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Product Availability

• What if I notice a product error on Staples.ca?
• How do I check if an item is available in a Staples retail store?
• What if an item I want to buy is out of stock?
• When I place an order with Staples.ca, how will I know whether an item is in stock?